Tickets in PEGA – its Configuration, Usage & Execution
Tickets in PEGA – its Configuration, Usage & Execution What is Ticket in Pega? Tickets are rule instances of class Rule-Obj-Ticket . A ticket (available under Process Category) can be used to jump to or go to another part (either backward or forward) of the current sequence of execution Tickets do not have any processing logic. Why do we need Ticket? In a flow processing, case usually flows through a pre-defined sequence of events. However, there may be certain exceptional scenarios where we need to leave the regular sequence of event and process an exceptional sequence. Tickets are used to process out-of-sequence events. Tickets are entry point to a flow to handle any errors or exceptions or events defined by the user. Business Scenario Let us assume that OSP has a loan processing application and the sequence of events is as below: Client applies for a loan by submitting appropriate documents Loan officer reviews the documents and approves or rejects the request If loa